Scandinavian-Polish Chamber of Commerce together with ProProgressio is conducting a project dedicated to Scandinavian BPO/SSC centres located in Poland. The project will be finalized in November 2015 with a publication and conference dedicated to Scandinavian models of cooperation in BSS sector.

The aim of the survey is to collect information about the character and size of the Scandinavian investment in the sector. The results of the survey will be presented in a publication.

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SPCC and ProProgressio guarantee confidentiality of submitted answers. All information and opinions submitted via this questionnaire will be treated by SPCC & ProProgressio as strictly confidential and will be presented in the report only in an aggregated form, without any reference to individual companies or persons.

To obtain more information about the project, please contact: swojtaszczyk@spcc.pl, tel. 697 905 950.

1. Company name:

Please state the company name in Poland

2. Company address:

Please provide the address under which the centre is operating, if the company owns more then one centre in Poland please provide the other addresses

3. Country of origin:

Denmark

Finland

Norway

Sweden

Mixed Scandinavian origin

Other

If other, please specify::

4. Type of operations:

BPO

SSC

R&D

ITO

Other

Please choose the type/types of operations carried out by the centre

If other, please specify::

5. Categories of served processes:

Finance and Accounting

Human Resources Outsourcing

Supply chain and purchasing

Call contact centre

IT

Customer service

Software development

Data center and data management

Legal services

Research & development

Marketing

Other

Please state, what sort of processes the center is providing

If other, please specify::

6. Year when the centre started its operations in Poland:

7. Number of employees:

Please state the number of employees

8. Served languages:

Polish

English

Danish

Swedish

Norwegian

Finnish

Swedish

Other

If other, please specify::

9. What is the geographical range of services provided by the centre?:

Poland

Scandinavian country/countries

Western Europe

CEE (excl. Poland)

Globally

10. Industry structure of companies served by the centre (internal and external clients):

Industrial Production

Consumer goods production

Public Sector

Technology & Telecommunication

Energy & utilities

Healthcare

B2B Services

B2C Services

Banking, financial and insurance

Other

If other, please specify::

11. Why the company has chosen Poland as the location of the BPO/SSC operations?:

Please explain the main reasons why the company chose Poland as the location of the centre, were other localizations taken into account? Is the current development of the centre in line with the original plans of development?